Hook Up Adventures Terms and Conditions

Terms and Conditions

  1. All prices are quoted in AUD.
  2. Cancellation fees apply to all travel. Cancellations within 72 hours of departure may result in a forfeit of full price.
  3. It is a condition of travel that all travellers attend the Pre Travel briefing on morning of departure. Non attendance at this briefing results in cancellation of booking and no refund.
  4. Cancellations should be made with your booking agent who may charge an additional fee.
  5. Travel vouchers are valid for 6 months from date of purchase.
  6. HUA Unit Trust trading as Hook Up Adventures Pty Ltd (the ‘Company’)  acts only as an agent for vehicle, camping & accommodation providers, tour companies and other providers of travel and related services (the ‘Suppliers’) to the traveller.
  7. As such, and while the Company  makes efforts to ensure that the quality of services rendered by the suppliers is consistent with the descriptions provided, the pictures, photographs and descriptions included in any printed material or online do not constitute any form of representation, warranty or guarantee that all the attributes will be as depicted.
  8. The customer expressly acknowledges that, in the event any service to be provided by the supplier could become unavailable due to circumstances beyond the Company’s control, the Company shall, at the Company’s sole discretion and without prior notice to the customer, be entitled to substitute services of equal or greater value without refund to the customer, and such substitution shall be deemed to be complete compensation such that the customer shall have no further claim against the company.
  9. All coupons, vouchers, receipts, contracts and tickets (the ‘Travel Documents’) are issued subject to any and all tariffs, terms and conditions under such services are provided by the Suppliers. The customer’s acceptance and use of such Travel Documents shall also evidence the customer’s consent to these conditions.
  10. Neither the Company  nor any employee shall be held responsible for any loss or damage (including personal injury) suffered by any person, as a result of breach of that persons safety obligations or their failure to utilise all safety aids, advice, briefings and precautions as provided and/or advised prior to departure, on tour, or caused by any passenger acting in an unreasonable, unnecessary or unsafe manner.
  11. The Company, its affiliates, agents and employees assumes no responsibility and shall not be liable for any loss, damage or other claim, whether to person or property, that does not arise directly as a result of negligence of the Company  its affiliates, agents or employees in facilitating the customers purchase of Supplier(s) services. Travel Insurance is highly recommended.